Prelims

Christian Harpelund

Onboarding Group

Onboarding: Getting New Hires off to a Flying Start

ISBN: 978-1-78769-582-5, eISBN: 978-1-78769-581-8

Publication date: 21 January 2019

pdf (1 MB) ePub (227 KB)

Citation

Harpelund, C. (2019), "Prelims", Onboarding: Getting New Hires off to a Flying Start, Emerald Publishing Limited, Leeds, pp. i-viii. https://doi.org/10.1108/978-1-78769-581-820191001

Publisher

:

Emerald Publishing Limited

Half Title Page

Onboarding: Getting New Hires off to a Flying Start

Title Page

Onboarding

Getting New Hires off to a Flying Start

Christian Harpelund

Onboarding Group

With

Morten T. H⊘jberg Kasper Ulf Nielsen

United Kingdom – North America – Japan India – Malaysia – China

Copyright Page

Emerald Publishing Limited

Illustrations drawn by Anders Frang. © Anders Frang, 2016

First edition 2019

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British Library Cataloguing in Publication Data

A catalogue record for this book is available from the British Library

ISBN: 978-1-78769-582-5 (Print)

ISBN: 978-1-78769-581-8 (Online)

ISBN: 978-1-78769-583-2 (Epub)

List of Figures	vi
List of Tables	viii
Introduction	1
PART ONE – TAKEOFF
1. Why Invest in Onboarding?	9
2. An Onboarding Mindset	27
PART TWO – IN THE AIR
3. How Do I Create ‘Good’ Onboarding?	49
4. The Forming Track	57
5. The Connection Track	89
6. The Unfolding Track	135
PART THREE – LANDING
7. Onboarding Design: How to Do Onboardingin Practice?	179
8. Onboarding Resources: What Do We Need?	207
9. Onboarding Specials: Where Do We Need Something Special?	243
Bibliography	251
Index	259

List of Figures

Fig. 1.1. The HR Eco-system.	11
Fig. 1.2. Retaining New Hires.	13
Fig. 1.3. Break-even.	18
Fig. 1.4. The Onboarding Curve.	20
Fig. 2.1. Motivated from the Start.	28
Fig. 2.2. Organisational Readiness.	32
Fig. 2.3. The Value of You.	35
Fig. 2.4. The Onboarding Transition.	39
Fig. 3.1. The Onboarding Process.	50
Fig. 4.1. Edgar Schein’s Model.	60
Fig. 4.2. A Sense of Purpose.	63
Fig. 4.3. The Onboarding Dialogue Game.	74
Fig. 4.4. Rules Demotivate.	75
Fig. 5.1. Interpersonal Needs.	92
Fig. 5.2. The Networks of an Organisation.	94
Fig. 5.3. Different Networks.	95
Fig. 5.4. The Need to Know Someone.	96
Fig. 5.5. The Buddy.	100
Fig. 5.6. The Collaboration.	114
Fig. 5.7. The Team Pendulum.	117
Fig. 5.8. Organisational Silos.	122
Fig. 6.1. High Performer Motivation.	137
Fig. 6.2. Competence Development.	140
Fig. 6.3. The Zone of Proximal Development.	149
Fig. 6.4. Mentoring.	152
Fig. 6.5. Here is Your Coach.	154
Fig. 6.6. Performance Drives Self-efficacy.	159
Fig. 6.7. Bumper Bowling.	163
Fig. 6.8. Change at a Cellular Level.	166
Fig. 6.9. Connecting the Dots.	168
Fig. 7.1. The Onboarding Model©.	180
Fig. 7.2. The Onboarding Dialogue.	187
Fig. 8.1. Onboarding Resources.	209
Fig. 8.2. Onboarding Readiness©.	211
Fig. 8.3. Best-practice Solutions.	212
Fig. 8.4. Myers–Briggs Type Indicator and Onboarding.	215
Fig. 8.5. Extrovert or Introvert.	216
Fig. 8.6. Sensing or Intuition.	217
Fig. 8.7. Thinking or Feeling.	219
Fig. 8.8. Judging or Perceiving.	220
Fig. 8.9. Six Leadership Styles.	225
Fig. 8.10. Onboarding Roles.	236

List of Tables

Table 1.1. Onboarding Index	21
Table 4.1. The Ambitions of Forming	83
Table 5.1. Team Dynamics	116
Table 5.2. Tribal Leadership	125
Table 5.3. The Ambitions of Connecting	127
Table 6.1. The Ambitions of Unfolding	171
Table 7.1. The Onboarding Activity Matrix	183
Table 7.2. The Onboarding Roadmap©	188
Table 7.3. The Length of the Programme	189
Table 7.4. Pre-boarding	199
Table 7.5. Day 1	199
Table 7.6. The First 30 Days	200
Table 7.7. The First 90 Days	200
Table 7.8. Packaging the Design	202
Table 8.1. A Structured Onboarding Programme	234

Book Chapters

Prelims

Introduction

Part One – Takeoff

1. Why Invest in Onboarding?

2. An Onboarding Mindset

Part Two – In the Air

3. How Do I Create ‘Good’ Onboarding?

4. The Forming Track

5. The Connection Track

6. The Unfolding Track

Part Three – Landing

7. Onboarding Design: How to Do Onboardingin Practice?

8. Onboarding Resources: What Do We Need?

9. Onboarding Specials: Where Do We Need Something Special?

Bibliography

Index