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e-HRM Systems in Support of “Smart” Workforce Management: An Exploratory Case Study of System Success

Kathleen McDonald

Sandra Fisher

Catherine E. Connelly

Electronic HRM in the Smart Era

ISBN: 978-1-78714-316-6, eISBN: 978-1-78714-315-9

Publication date: 9 August 2017

Abstract

Purpose

As e-HRM systems move into the ‘smart’ technology realm, expectations and capabilities for both the automational and informational features of e-HRM systems are increasing. This chapter uses the well-established DeLone and McLean (D&M) model from the information systems literature to analyze how a smart workforce management system can create value for an organization.

Methodology/approach

The chapter is based on an exploratory case study conducted with a North American industrial products firm. We review three systems-level predictors of success from the D&M model (system quality, information quality, and service quality) and evaluate the company’s systems on these attributes.

Findings

The company’s e-HRM systems fall short on the information quality dimension, which limits potential for overall system success related to smart workforce management.

Research limitations/implications

The e-HRM literature focuses on individual-level factors of system success, while the D&M model uses more macro factors. Blending these may help researchers and practitioners develop a more complete view of e-HRM systems. Conclusions from this chapter are limited due to the use of a single, exploratory case study.

Practical implications

Companies must pay attention to all three predictors of system quality when developing smart workforce management systems. In particular, implementation of a data governance program could help companies improve information quality of their systems.

Originality/value

This chapter adds to the literature on smart workforce management by using a model from the information systems literature and a practical example to explore how such a system could add value.

Keywords

Citation

McDonald, K., Fisher, S. and Connelly, C.E. (2017), "e-HRM Systems in Support of “Smart” Workforce Management: An Exploratory Case Study of System Success", Bondarouk, T., Ruël, H.J.M. and Parry, E. (Ed.) Electronic HRM in the Smart Era (The Changing Context of Managing People), Emerald Publishing Limited, Leeds, pp. 87-108. https://doi.org/10.1108/978-1-78714-315-920161004

Publisher

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Emerald Publishing Limited