Abductive process

, 24

Access to knowledge, improving

, 185

Agility

, 24–25, 84, 95, 107, 115, 234

Amazon

, 40

Analytic methods and design thinking, combining

, 55–57

ARUP

, 201

Barriers of innovation

, 206

Big data

, 10, 30, 36, 45, 110, 226

characteristics of

, 44

finding and getting the needed data

, 43–44

search strategies

, 44

sources of

, 43

Brainstorming

, 58, 64, 108, 111, 119, 126, 127, 129–130, 138, 139, 140, 141, 182

and business building blocks

, 217, 223

for conceptual solution

, 194

diagrammatic representation of

, 126

guiding and leading

, 120

to identify issues and problems

, 158–163

to identify themes

, 142–144

for joint value propositions

, 186–192, 193

objectives, setting

, 119–120

objectives, types of

, 120

organizing the canvas to record outcomes

, 121

questioning

, 122

rules of behavior

, 122

session time limits, setting

, 120–121

structured argumentation, encouraging

, 121–122

visualizations, choosing

, 123

Brokering services

, 204–205

Business agility

, 84

Businesses

, 2–3, 8, 19–20, 24, 57, 95, 123

building and managing, to create stakeholder value

, 21

building blocks

, 242

collaboration

, 95–97

digitalizing of

, 90–93

diversifying into new activities

, 97

in the fashion industry

, 11

innovations

, 183

multidisciplinary task groups, creation of

, 96

new organizational structures, trend to

, 96–97

Business model

, 5, 20, 33, 70, 209

building block

, 211–212, 214–215

brainstorming with

, 223

choosing

, 213–214

experimentation with

, 223

from conceptual models to

, 216–223

conceptual solution for proposed holiday

, 212–213

designers

, 158

disruption

, 5–6

implications

, 6–7

emerging technologies, getting value from

, 221–222

evaluation

, 230

innovation

, 210

pizza business

, 225–230

for policy formation

, 245

practice

, 223–225

Business plan

, 249

components of

, 252

Business proposal, structure of

, 251

Business value

, 40

from social media

, 41

technology contribution to

, 37

from using the cloud

, 38

Canvases

, 64–65, 121, 122, 172

Change management

, 146, 174

bottom-up example for

, 149

Chief design officer

, 25, 185

Chief Executive Officer (CEO)

, 27

Citrix

, 63, 118, 247

City design

, 201–204

City services, themes for

, 149–151

Clothing manufacturing businesses

, 11

Cloud

, 361, 38–40

Collaboration

, 57–58, 72, 90, 98, 108, 119, 242, 246, 247

Collaborative agencies, delivering services through

, 99

disaster, recovery from

, 101–102

organizational structures in agency systems

, 99–101

platforms as solutions

, 102

Commercial evaluation

, 253–254

Community participation

, 201–202

Community resilience

, 174–175

Complexity

, 157–158, 210

versus complicated systems

, 4

framework

, 157, 166–167

gaps

, 168

and its implication

, 4

Complicated systems

, 4

Conceptual solution

, 182, 212–213

developing

, 192–198

Connectivity, raising

, 185

Continuous product development

, 199–200

Contract development, journey map for

, 82

Creative design team

, 107, 111–114, 126–127, 137–138, 158, 159, 179, 186, 188, 236, 241

brainstorming

, 119

building

, 116

teamwork, importance of

, 118

developing themes

, 138

to develop understanding and empathy

, 126–127

Creativity

, 25, 54, 55, 59, 64, 67, 108–111, 116–117, 182, 210, 234

organizing for

, 235–236

Customer innovation

, 185

Data analytics

, 10, 45

levels of support

, 45

as a service

, 45

Deductive process

, 24

Design culture

, 25, 29–30, 99, 237–238

Design environment, providing

, 241

business building blocks, choosing

, 242–243

creative design teams, choosing tools and building blocks for

, 241–242

developing building blocks

, 243

interdisciplinary support, building blocks for

, 245–246

policy formation, building blocks for

, 244, 245

social service delivery, building blocks for

, 243

space and team work

, 241

Design process

, 53, 114

analytic methods and design thinking, combining

, 55–57

canvases to support creative and innovative practices

, 64–65

design thinking

, 57–59, 61–63, 65–67

Double Diamond method

, 114–116

enterprise and social network diagrams

, 72

freeform models

, 83

and business agility

, 84–85

generic concepts

, 83–84

journey maps

, 77, 80

extending to in-depth interaction

, 81

at initial part of contact

, 80–81

for managing global teams

, 82–83

maps, charts, and interface designs

, 67–68

persona empathy maps, empathize with stakeholders to develop

, 74–77

system diagrams

, 68–72

visualizations, developing

, 74

visualizations and perspectives

, 59–61

Design thinking

, 25, 36, 54, 57–59, 61–67, 72, 74, 77, 86, 89–90, 95, 99, 108, 113–114, 119, 121, 125, 144, 185, 200, 214, 217, 219, 225, 241, 247

Development technologies

, 34–35

Digital businesses

, 90

examples of

, 91–92

trend to digital enterprises

, 92–93

Digital creativity

, 182

Digital habitat

, 48–50

communicating in

, 49

Digital innovation

, 182–183

Digitization

, 91, 92, 157, 163–165

Disaster recovery

, 99, 101, 156, 163, 174, 176

Discovering the organization

, 126–127

Disruptive method

, 5–6

Disruptive technologies

, 24, 103

Diversifying into new activities

, 97

Double Diamond method

, 114–116

Emergency management and recovery

, 174

Energy supply, stakeholders and values in

, 18

Enterprise and social network diagrams

, 72

Ethnographic studies

, 65, 132

Evaluation methods

, 251

basic feature evaluation

, 252–253

commercial evaluation

, 253–254

Kano evaluation

, 254

SWOT (Strengths, Weaknesses, Opportunities, and Threats)

, 254–256

External frameworks

, 155–156

identifying problems from

, 161–162

Facebook

, 40

Fashion/garment industries

, 11–13

disruptions in

, 13

Firm

, 2–3, 7, 20, 23, 63, 68, 91, 95, 97, 103

Food chain

, 2–3, 20

Food industry, disruptions in

, 10–11

Food production

, 8–10

Framework for designing creative organizations

, 235

Framing and reframing, making sense through

, 22

Free car park spaces, sensing

, 47

Freeform models

, 83

and business agility

, 84–85

generic concepts

, 83–84

Gaps

complexity

, 168

identifying

, 156, 158

Garment/fashion industry

, 11–13

disruptions in

, 13

Garment manufacturing

rich picture of

, 12

system diagram for

, 69

Global management processes, reframing

, 174

Global project management

, 28, 72, 135, 146–148, 192

example

, 25–27

theme circles for

, 147

top-down and bottom-up

, 147–148

Global team management

, 71

kinds of stories in

, 25, 132, 133

Global world, organization in

, 2–4

Google

, 6, 401, 139

Government-industry collaboration

, 97–99

Hackathons

, 110, 150

Health care, stakeholders and values in

, 18

Individual businesses

, 7, 70

Industry organizations

, 7

fashion/garment industries

, 11–13

disruptions in

, 13

food industry, disruptions in

, 10–11

food production

, 8–10

Information system framework

, 157

for digitization

, 163–165

Information systems gaps

, 165

Innovation capability levels

, 247

Innovation teams, assembling

, 237

Innovation value chain

, 108–109, 119, 121, 125, 204, 234

creative design teams

, 111–114

creativity

, 110–111

Innovative solutions, developing

, 179

barriers to innovation

, 206

classifying solutions

, 183–185

conceptual solution

, 182

developing

, 192–198

digital innovation

, 182–183

drivers for design and innovation

, 199–204

city design

, 201–204

continuous product development

, 199–200

social innovation

, 200, 204

joint value propositions

, 181

brainstorming for

, 186–192, 193

managing ways of overcoming barriers

, 206

prototyping

, 198–199

strategies for innovation

, 204

open innovation

, 204–205

Interdisciplinary support, building blocks for

, 245–246

Interdisciplinary teams

, 25, 59, 62, 119, 157, 158, 247

creating

, 157

Internet of things

, 46–47

Joint value propositions

, 113, 115, 177, 181–182, 199, 206, 207, 209, 210, 212, 217, 218, 224, 248

brainstorming for

, 186–192, 193

Journey maps

, 20, 67, 72, 77–78, 80, 81, 195–197

for contract development

, 82

extending to in-depth interaction

, 81

at initial part of contact

, 80–81

for managing global teams

, 82–83

with touchpoints

, 78

Kano evaluation

, 254, 255

Large city, living in

, 14, 148–151

Learning, importance of

, 167, 170

Leasing vs buying

, 103

LEGO blocks

, 223

Local context framework

, 154, 156

Local themes

, 154, 158

Long-term disruption

, 5–6

Lotus Flower Brainstorming

, 139–140

Management

, 22–27, 53, 59, 64, 108, 116, 174, 238

strategy

, 24

systematic design process

, 238–240

Managing the design process

, 107

brainstorming

, 119

asking questions

, 122

guiding and leading

, 120

objectives, setting

, 119–120

objectives, types of

, 120

organizing the canvas to record outcomes

, 121

rules of behavior

, 122

session time limits, setting

, 120–121

structured argumentation, encouraging

, 121–122

visualizations, choosing

, 123

creative design teams, building

, 116

teamwork, importance of

, 118

design processes

, 114

Double Diamond method

, 114–116

innovation value chain

, 108

creative design teams

, 111–114

creativity

, 110–111

Maps, charts, and interface designs

, 67–68

McDonalds

, 56

Minimal viable product (MVP)

, 63, 198

Mobile technologies

, 6, 34

Mobility, increased

, 47–48

Multidisciplinary approach

, 58

Multidisciplinary task groups, creation of

, 96

New organizational structures, trend to

, 96–97

New/satellite cities, developing

, 14

Online user innovation communities (OUIC)

, 41

Open innovation

, 204–205

Organizational innovation

, 185

Organizational structure

, 96, 99, 236

culture and structure

, 236–237

Organizing for creativity

, 235–236

Osterwalder business building blocks

, 214–215

Outcomes, recording

, 172

Over time businesses

, 7

Pepsi Co.

, 20, 25, 247

Persona empathy maps

, 74–77

Persona maps

, 74, 76–77, 132, 134

Pizza business

conceptual solution for

, 227

setting direction with building blocks

, 225–230

Policy formation

building blocks for

, 244, 245

business model for

, 245

Porter’s value chain

, 108, 110–111

Post-it notes

, 63, 67–68, 128, 134, 251

Presentations, making

, 249–251

Problems in industry and society

, 3

Process innovation

, 185

Product development versus client development themes

, 246

Product innovation

, 184

Project management, global

, 72, 73, 74, 135, 146, 148, 174, 239

application to

, 192

stakeholders in

, 28

theme circles for

, 147

Prototyping

, 198–199, 206

“Providing Services” theme

, 148

Questioning

, 122

Reframing

, 22, 155, 163, 174, 176, 204

Renting vs buying

, 103

Resilience framework

, 157, 167–172, 201

Resilient cities, creating

, 201, 202

Rich pictures

, 7, 10, 27, 62, 70, 123, 147–148

of food production organization

, 9

of garment manufacturing

, 12

showing some aspects of living in a large city

, 15

Search strategies

, 44

Sensemaking

, 156–157

Sensor devices

, 47, 104

Service delivery

building blocks for social service delivery

, 243

platforms for

, 103–104

Service innovation

, 185

Session time limits, setting

, 120–121

Short-term disruption

, 5

Smart services

, 104

Social innovation

, 40, 65, 77, 99, 184, 185, 200, 204, 243

classification of

, 100

Social media

, 40, 92, 202

business value from

, 40, 41

sharing knowledge

, 40

working as communities

, 41–42

Social network diagrams

, 72, 241, 250

Social organizations

, 13

large city, living in

, 14

new/satellite cities, developing

, 14

platforms for

, 48

Social service delivery, building blocks for

, 243, 244

Social services, classification of

, 203

Social software

, 202, 204

Socio-technical innovations

, 200, 201

Stakeholders

, 3, 4, 10, 14, 18, 20, 28, 61–62, 67, 74, 81, 83, 127, 129, 132, 199, 200, 213, 217

to develop persona empathy maps

, 74–77

enriching stakeholder experience

, 20–21

Stakeholder value

, 18, 22–23, 74, 108, 122, 234

building and managing businesses to create

, 21

in energy supply

, 18

in health care

, 18

Starbucks

, 204

Stories

collection of

, 128–132, 133

organizing stories into themes

, 131, 144–145

recording

, 129

Storyboarding

, 128, 133–135

Strategic innovation

, 184

Structured argumentation, encouraging

, 121–122

Suncorp

, 90, 110, 116, 238

SWOT (Strengths, Weaknesses, Opportunities, and Threats)

, 254–256

Systematic design process

, 93, 238–240

moving design activities closer to customer

, 93–94

systematic proactive design approach, trending

, 94–95

System diagrams

, 68–72

for garment manufacturing

, 69

Teams, design

creating focus on

, 240–241

Teamwork

, 241

importance of

, 118

Technical evaluation

, 253

Technological innovation

, 184

Technology

, 6, 33

big data and data mining

, 42

big data, sources of

, 43

finding and getting the needed data

, 43–44

search strategies

, 44

cloud

, 38–40

data analytics

, 45

levels of support

, 45

as a service

, 45

emerging technologies, for business innovation

, 35, 36–37

Internet of things

, 46–47

mobility, increased

, 47–48

social media

, 40

business value from

, 40, 41

sharing knowledge

, 40

working as communities

, 41–42

social organizations, platforms for

, 48–50

types of

, 34

Theme issues, identifying

, 153, 162

brainstorming for

, 158–163

identifying problems from external frameworks

, 161–162

reframing problems

, 163

complexity framework

, 166–167

defining design

, 154

emerging solutions

, 156–158

terminology

, 156

using external frameworks

, 155–156

importance of learning

, 167

information system framework for digitization

, 163–165

reframing global management processes

, 174

reframing problems

, 174

resilience framework

, 167–172

resilience to disruption

, 174–176

Themes, identifying

, 137

brainstorming to

, 142–144

global project management

, 146–148

importance of themes

, 142–143

living in large city

, 148–151

organizing stories into themes

, 144–145

processes for defining themes

, 145–146

visualizations for themes

, 139–141

Time limits, setting

, 120–121

Tools

, 54, 55, 59, 65, 67, 241

Touchpoints

, 78, 79, 196–199

journey map with

, 78

Traffic sensor

, 47

Urban environments, developing

, 14

User experience, analyzing

, 185

Value chains

, 7, 108–111

relationships between

, 239

Vasterbotten Government Private Industry collaboration project

, 151

Visualizations

, 7–8, 18, 34, 59, 67–68, 122, 163, 210–211, 225, 242, 247, 250

choosing

, 123

developing

, 74

and perspectives

, 59–61

for themes

, 139–141

Wicked problems

, 14–18

characteristics of

, 16

organizations with

, 17

World Café

, 132