Index

Citation

Stangis, D. and Smith, K.V. (2017), "Index", The Executive’s Guide to 21st Century Corporate Citizenship, Emerald Publishing Limited, Leeds, pp. 167-171. https://doi.org/10.1108/978-1-78635-677-220171014

Publisher

:

Emerald Publishing Limited

Copyright © 2017 Emerald Publishing Limited

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INDEX

Action-oriented communication

, 131

Advocacy groups

, 80

ArcelorMittal

, 82

Asia

, 23

Authority

, 132

BCBSMA. See Blue Cross Blue Shield of Massachusetts (BCBSMA)

Bellows, Jeff

, 114–115

Bernard, Rob

, 93

BlackRock

, 25

Blue Cross Blue Shield of Massachusetts (BCBSMA)

, 114–115

Boston College Center for Corporate Citizenship

, 121, 141

Corporate Community Involvement Study 2015

, 119

State of Corporate Citizenship 2017 survey

, 121

Boynton, Andy

, 47

Brown-Forman

, 54

Buffett, Warren

, 7

Buildings

, 98–100

Business process flow

, 11–13

California’s pension and retirement fund (CalPERS)

, 144

CalPERS. See California’s pension and retirement fund (CalPERS)

Campbell Soup Company

, 18, 65–66, 67–68

Carbon Disclosure Project (CDP)

, 141, 142

Cathedral thinking

, 135–137

CDP. See Carbon Disclosure Project (CDP)

CERES. See Coalition for Environmentally Responsible Economies (CERES)

Change

, 72

communication

, 129–130

community relations during

, 114–115

Charitable foundation

, 122–123

Cialdini, Robert B.

, 129

Citizen journalism

, 21

Coalition for Environmentally Responsible Economies (CERES)

, 140–141

Codes of conduct

, 79–81

Collaboration

, 22

Communication

, 127–137

action-oriented

, 131

cathedral thinking

, 135–137

change

, 128–129

emotional

, 132–134

limited

, 134

questions

, 129

rational

, 130–131

references

, 129

simple

, 134–135

time-sensitive

, 130

validating

, 131–132

Community engagement

, 35

Community relations during change

, 114–115

Competition

, 13–14

Competitive advantage

, 10, 21

Competitors

, 13–14

Conant, Doug

, 65

Consumer Goods Forum

, 81

Context-based goals

, 96–97

Core competencies

, 10–11

Corporate citizenship

building relationships

, 17

differentiating

, 10–11, 12

overview

, 107–108

purpose and strategy

, 8–9

value of

, 146–147

See also Corporate giving

Corporate Community Involvement Study 2015

, 119–120

Corporate giving

, 107–123

distributed approaches

, 108

employees volunteer programs

, 119–122

engaging employees

, 108, 111

focus of

, 116

managing and measuring

, 118–119

reasons for

, 117

reciprocity and

, 117–118

strategic

, 112–113

strategic partnerships with nonprofits

, 115–117

Customers

identifying

, 17–19

relating to products and services

, 19–20

Customer segments

, 19

Dell

, 46–47

Dell, Michael

, 46–47

DeMartini, Rob

, 9

Disney Channel

, 31, 33

DJSI. See Dow Jones Sustainability Index (DJSI)

Dow Jones Sustainability Index (DJSI)

, 145

EICC. See Electronic Industry Citizenship Coalition (EICC)

Electronic Industry Citizenship Coalition (EICC)

, 22, 81

Electronic Product Environmental Assessment Tool (EPEAT)

, 80–81

Electronics sector

, 80–81

Emotional communication

, 132–134

Employees

, 17

corporate giving and

, 110, 111–112

health and well-being

, 97–98

recognition programs

, 120

volunteer programs

, 119–122

Energy

, 92–93

Environment, as stakeholder

, 29–31

Environmental Protection Agency (EPA)

, 92, 93

EPA. See Environmental Protection Agency (EPA)

EPEAT. See Electronic Product Environmental Assessment Tool (EPEAT)

ESG

, 20–21

values-based investors

, 25

EU Directive 2014/95

, 23–24

Europe

, 23

European Union

, 23

Falk, Thomas J.

, 90

Fear of missing out (FOMO)

, 130

FedEx

, 52–53

Fink, Larry

, 25–26

Flow, of business process. See Business process flow

FOMO. See Fear of missing out (FOMO)

Food sector

, 80

Ford Motor Co.

, 5

Forest Stewardship Council (FSC)

, 22

FSC. See Forestry Stewardship Council (FSC)

Galbraith, Jay R.

, 62–63

Gifts. See Corporate giving

Giving. See Corporate giving

Gladwell, Malcolm

, 129

Global Reporting Initiative (GRI)

, 141

GMO

, 23

GRI. See Global Reporting Initiative (GRI)

Groff, Michael R.

, 109–110

Hooley, Jay

, 32

Human rights standards

, 80

Ice Bucket Challenge

, 133

IIRC. See International Integrated Reporting Committee (IIRC)

Innovative process

, 104

Integrated reporting

, 142–143

Intel

, 25, 26, 67–68, 81

International Integrated Reporting Committee (IIRC)

, 141

International Labor Organization

, 80

Kimberly-Clark

, 90

LEED standards of U.S. Green Building Council

, 99

Legitimacy

, 34, 37–38

Logic models, for value creation

, 50

Luntz, Frank

, 129

Made to Stick (Heath and Heath)

, 129

Materiality testing

, 35, 36

McDonalds

, 6–7, 39

Metrics

and incentives

, 70–71

and measurement

, 71–72

setting baseline

, 91–92

Microsoft

, 41–42, 54, 81

carbon neutrality and net-zero emissions

, 93

Mittal, Lakshmi N.

, 82

Morrison, Denise

, 18

Nadella, Satya

, 41–42

New Balance

, 9

NGOs

, 81

Nonprofits, strategic partnerships with

, 115–117

Oxfam

, 80

People

right

, 63–64

supply chain

, 85–86

Pew Trust

, 134

Prioritization of stakeholders

, 37–39

Processes

, 69–70

Process management

, 22–24

Procurement team

, 83–84

The Psychology of Influence (Cialdini)

, 131

Purpose

, 3–14

competencies and

, 11

concept

, 3–7

core of

, 3

corporate citizenship program and

, 8–9

strategy vs.

, 7

vision vs.

, 7

Rasulo, Jay

, xxxv–xxxvi

Rational communication

, 130–131

Reporting

CDP

, 142

GRI

, 141

integrated

, 142–143

leveraging

, 144–146

RobecoSAM

, 145

Roundtable on Sustainable Palm Oil (RSPO)

, 22

RSPO. See Roundtable on Sustainable Palm Oil (RSPO)

SASB. See Sustainability Accounting Standards Board (SASB)

SDGs. See Sustainable Development Goals (SDGs)

, 160

SEC. See Securities and Exchange Commission (SEC)

Securities and Exchange Commission (SEC)

, 143

Simple communication

, 134–135

Single-issue-focused organizations

, 21

Socially responsible investors (SRIs)

, 144

Social media

, 21

Society, as stakeholder

, 29–31

Spinnato, John

, 35–36

Stakeholders

challenging, working with

, 20–22

hierarchy

, 29

important group

, 42–43

before issues

, 33–39

prioritizing

, 34, 37–39

sustainability decision-making frameworks

, 29, 30

Stangis, Dave

, 65

Star Model (Galbraith)

, 60, 62–63

State of Corporate Citizenship 2017 survey

, 121–122

State Street

, 32

Strategic opportunities

, 55–56

Strategic partners

, 19

Strategy

action-oriented

, 48

clear

, 48

communicating

, 56

concept

, 47–48

corporate citizenship

, 8–9, 45–47

differentiating

, 56–57

energizing

, 48

important

, 48

issue focus

, 54

purpose vs.

, 7

right

, 63

tangible

, 48

value creation

, 49–53

Suppliers

choice of

, 78–79

encouraging

, 85

recognition program for

, 84, 85

Supply chain

codes of conduct

, 79–81

ethical management

, 77–78

human rights standards

, 80

mapping risks and opportunities

, 86

people

, 85–86

proactive

, 84

risk inherent in

, 78

tiered approach to

, 85

Sustainable Development Goals (SDGs)

, 160

Sustainability Accounting Standards Board (SASB)

, 143

Sustainability decision-making frameworks

, 29, 30

Sustainable packaging

, 102–103

Systems thinking

, 60

Time-sensitive communication

, 130

The Tipping Point (Gladwell)

, 129

Toyota Financial Services

, 109–110

Travel and transportation

, 100–102

Twitter

, 134

Unique features

, 10

United Nations

, 80

Urgency

, 34, 37–39

U.S. Green Building Council’s LEED standards

, 99

Validating communication

, 131–132

Value, of corporate citizenship

, 146–147

Value creation

, 49–53

Values-based investors

, 24–26

Volunteering and Civic Life in America

, 121

Walt Disney Company

, xxxv–xxxvi

Waste

, 94–95

Water

, 94

What’s In It For Me (WIIFM)

, 64

WIIFM. See What’s In It For Me (WIIFM)

Words that Work (Luntz)

, 129

Zakaria, Fareed

, 138