Criteria For Excellence In Organization Development: Perceptions and Actualities

Abstract

This article presents a comparative survey of organization evaluations of criteria for management excellence and their relevance to developing business organizations. The relationship between managers’ ranking of criteria, their perceptions of the best well‐managed corporations’ rankings of the same criteria, and what excellent organizations actually value, discloses critical areas of agreement among managers and discrepant perceptions of excellent organizations’ evaluation of priorities for achieving excellence. Findings demonstrate descriptive insight of developing organizations’ extrinsic views and the best well‐managed business corporations intrinsic evaluations concerning organization development efforts to achieve management excellence. Survey results highlight, with respect to criteria for management excellence, how removed developing business organizations are in crucial areas affecting preparation of management for seeking corporate excellence. Concomitant requirements for establishing better understanding of dialectics and more effective dialogue between theorists, consultants, and practitioners in important areas are reviewed.

Citation

King, A.S. (1989), "Criteria For Excellence In Organization Development: Perceptions and Actualities", American Journal of Business, Vol. 4 No. 2, pp. 29-34. https://doi.org/10.1108/19355181198900016