Support, trust, satisfaction, intent to leave and citizenship at organizational level: A social exchange approach
International Journal of Organizational Analysis
ISSN: 1934-8835
Article publication date: 16 March 2010
Abstract
Purpose
The purpose of this paper is to propose to test a research model to gain a better understanding of the connection between perceived support, trust, satisfaction, intention to quit and citizenship at the organizational level.
Design/methodology/approach
A total of 355 white‐collar employees were recruited among alumni of a business school in France. Structural equation modeling was used to test the predicted relationships.
Findings
Except for the relation between perceived organizational support (POS) and intention to leave, study results showed strong support in favour of the different hypothetical relations in the research model.
Research limitations/implications
The results are based on a single sample and a transversal research design. For these reasons, the data should be approached with caution.
Practical implications
The paper highlights the importance of considering trust over and above organizational efforts directed at supporting employees through a show of appreciation for their contribution and concern for their well‐being.
Originality/value
This paper provides data that lead to a better understanding of the relationship between POS, trust and satisfaction for the purpose of predicting outcomes such as intention to leave an organization and citizenship behaviour towards an organization.
Keywords
Citation
Paillé, P., Bourdeau, L. and Galois, I. (2010), "Support, trust, satisfaction, intent to leave and citizenship at organizational level: A social exchange approach", International Journal of Organizational Analysis, Vol. 18 No. 1, pp. 41-58. https://doi.org/10.1108/19348831011033203
Publisher
:Emerald Group Publishing Limited
Copyright © 2010, Emerald Group Publishing Limited