Government quality control with excellence model: a case study on AQSIQ, China

Abstract

Purpose

The purpose of this paper is to report a pilot project on quality control in China's government department (AQSIQ), based on an extended EFQM excellence model.

Design/methodology/approach

After careful comparisons, the EFQM Excellence Model was selected as the fundamental framework for further practice and analysis. The original Excellence Model was extended into three‐section style in the ongoing Super‐ministry Reform. The extended model includes decision‐making, implementation, and supervision. With a brief introduction on AQSIQ in current reform, the first quality control practice in China was investigated in terms of responsibilities, standards, supervision, and assessment. Achievements from quality control were obtained after analysis.

Findings

The extended Excellence Model enabled AQSIQ great achievements. This paper finds that, with the guidance under this extended model, a unified leadership with reallocation in people, policy, and partnership has significantly promoted the performance in decision‐making. Further, with regard to principle of simplicity as the key basis of process reengineering, the two‐way innovation and learning feedback mechanism in this model have simplified the process and enhanced knowledge process in the government. Finally, efficiency being the main focus in performance reassessment was also accomplished by this quality practice.

Practical implications

The initial success of AQSIQ has practical and managerial values. On the practical side, the implications in the AQSIQ case that are embodied in the ongoing Super‐ministry Reform in China help to shape fundamental quality control framework in China's government sectors. Two probable managerial enlightenments are for the theory of process engineering and the quality control in theoretical dimension. Therefore, this extended excellence model could further spread into other departments with careful considerations.

Originality/value

This is the first paper to research the first quality control practice in China's government department.

Citation

Yang, Y., Hu, H. and Qian, X. (2012), "Government quality control with excellence model: a case study on AQSIQ, China", The TQM Journal, Vol. 24 No. 3, pp. 218-230. https://doi.org/10.1108/17542731211226745