Tourists' dual‐processing accounts of reasoning, judgment, and actions

Abstract

Purpose

The purpose of this paper is to describe theory building and testing of dual processing of tourist reasoning, judgment, and actions.

Design/methodology/approach

The paper applies micro‐tipping point theory and qualitative comparative analysis, using case study data.

Findings

Maps of the reasoning, judgments, and actions of five parties of tourist buying major services support dual‐processing theory of deciding on destination choices.

Research limitations/implications

This report does not include the attempt to generalize the findings to large survey samples of informants.

Practical implications

Executives need to go beyond recognizing that what tourists report consciously may differ substantially from what they think unconsciously and to plan on collecting data on both dual processing modes of thinking.

Originality/value

This paper breaks new ground in applying dual‐processing theory in tourist behavior of buying major tourist services.

Citation

Martin, D. and Woodside, A.G. (2011), "Tourists' dual‐processing accounts of reasoning, judgment, and actions", International Journal of Culture, Tourism and Hospitality Research, Vol. 5 No. 2, pp. 195-212. https://doi.org/10.1108/17506181111139609