ISO 9001: 2000 implementation – the North American experience

Abstract

Presents the findings of an empirical study conducted on Canadian firms on the latest version of the ISO9000 standard, ISO9001:2000, which takes a process‐based approach to quality management systems. The study focuses on the difficulties faced by firms and attempts to determine the characteristics of firms that face difficulties. Results show that: large companies faced fewer difficulties; the number of years that companies were in operation had no effect on the difficulties they faced; companies serving markets outside of North America, mainly in Europe, faced fewer difficulties than those that serve North American markets only.

Citation

Bhuiyan, N. and Alam, N. (2004), "ISO 9001: 2000 implementation – the North American experience", International Journal of Productivity and Performance Management, Vol. 53 No. 1, pp. 10-17. https://doi.org/10.1108/17410400410509923