Performance for the People or Virtual Reality? Social Services and Modernising Local Government

Abstract

National policy's inadequate evidential base potentially undermines the modernising social services agenda. Energy may be diverted from the production of welfare and real performance for the people by ‘tick box’ preoccupation with targets that are not outcome‐driven and through ‘death by a thousand inspections’.

Citation

Plank, D. (2000), "Performance for the People or Virtual Reality? Social Services and Modernising Local Government", Journal of Integrated Care, Vol. 8 No. 1, pp. 13-21. https://doi.org/10.1108/14769018200000004