Soft landings: A fresh scope of service that ensures users and clients get the best out of a new building

Abstract

Purpose

To disseminate information on a new scope of Service for building projects that embodies post occupancy evaluation.

Design/methodology/approach

The paper draws upon recent practical experience in the field by the author and examples the background and detail of the new scope of service.

Findings

The results of field experience are exampled. Topical research is used to underpin the recommendations.

Originality/value

This paper contains the justification for a novel method of delivering new buildings and the detail of the methodology. It will be of practical value to project managers, estates directors and facilities managers.

Citation

Way, M. (2005), "Soft landings: A fresh scope of service that ensures users and clients get the best out of a new building", Journal of Facilities Management, Vol. 4 No. 1, pp. 23-39. https://doi.org/10.1108/14725960610644203