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Personal knowledge management: The role of Web 2.0 tools for managing knowledge at individual and organisational levels

Liana Razmerita, Kathrin Kirchner, Frantisek Sudzina

Online Information Review

ISSN: 1468-4527

Article publication date: 27 November 2009

8989

Abstract

Purpose

The purpose of this paper is to discuss new approaches for managing personal knowledge in the Web 2.0 era. The paper questions whether Web 2.0 technologies (social software) are a real panacea for the challenges associated with the management of knowledge. Can Web 2.0 reconcile the conflicting interests of managing organisational knowledge with personal objectives? Does Web 2.0 enable a more effective way of sharing and managing knowledge at the personal level?

Design/methodology/approach

Theoretically deductive with illustrative examples.

Findings

Web 2.0 plays a multifaceted role for communicating, collaborating, sharing and managing knowledge. Web 2.0 enables a new model of personal knowledge management (PKM) that includes formal and informal communication, collaboration and social networking tools. This new PKM model facilitates interaction, collaboration and knowledge exchanges on the web and in organisations.

Practical implications

Based on these findings, professionals and scholars will gain a better understanding of the potential role of Web 2.0 technologies for harnessing and managing personal knowledge. The paper provides concrete examples of how Web 2.0 tools are currently used in organisations.

Originality/value

As Web 2.0 has become integrated in our day‐to‐day activities, there is a need to further understand the relationship between Web 2.0 and PKM.

Keywords

Citation

Razmerita, L., Kirchner, K. and Sudzina, F. (2009), "Personal knowledge management: The role of Web 2.0 tools for managing knowledge at individual and organisational levels", Online Information Review, Vol. 33 No. 6, pp. 1021-1039. https://doi.org/10.1108/14684520911010981

Publisher

:

Emerald Group Publishing Limited

Copyright © 2009, Emerald Group Publishing Limited

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