Why do you ask? Reference statistics for library planning

Abstract

Provides a study of current patterns and trends in reference services based on an analysis of data derived from Ask the Library, a national virtual reference desk that has been operated by Oslo Public Library since 1998.

Citation

Høivik, T. (2003), "Why do you ask? Reference statistics for library planning", Performance Measurement and Metrics, Vol. 4 No. 1, pp. 28-37. https://doi.org/10.1108/14678040310471220