Demonstrating impact through qualitative research

Abstract

The paper discusses the assessment of the value and impact of public libraries using social audit as a methodology. It seeks to demonstrate that qualitative assessments are often a more meaningful way of demonstrating the value and impact of a service and its achievement.

Citation

Usherwood, B. (2002), "Demonstrating impact through qualitative research", Performance Measurement and Metrics, Vol. 3 No. 3, pp. 117-122. https://doi.org/10.1108/14678040210453546