Expert view

Abstract

Purpose

The paper aims to improve business processes.

Design/methodology/approach

Describes various steps needed to improve business processes and the goals required at each step.

Findings

The steps required are: what goals should the process meet? How do we model the goals? How do we map the goals in the (IT) system? How do the goals influence the IT execution? Which goals have been achieved? Must we adjust the process, the goals, or both?

Originality/value

Explains the power of goal‐based processes.

Citation

Kueng, P. (2005), "Expert view", Business Process Management Journal, Vol. 11 No. 6, pp. 624-627. https://doi.org/10.1108/14637150510630819