Enterprise systems and ongoing process change
Abstract
Enterprise systems packages have long been associated with process change. However, it was assumed that most organizations would simultaneously design and implement process change while implementing the systems. A survey of 163 organizations and detailed interviews with 28 more suggests that enterprise systems were still being implemented even among early adopters of the technology, and that process change was being undertaken on an ongoing basis. After the prerequisites of time, critical mass of functionality, and significant expenditures were taken care of, the factors most associated with achieving value from enterprise systems were integration, process optimization, and use of enterprise‐systems data in decision making.
Keywords
Citation
Davenport, T.H., Harris, J.G. and Cantrell, S. (2004), "Enterprise systems and ongoing process change", Business Process Management Journal, Vol. 10 No. 1, pp. 16-26. https://doi.org/10.1108/14637150410518301
Publisher
:Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited