Counting customers, subscribers and mobile phone numbers
Abstract
Purpose
The purpose of this article is to identify policy issues arising from discrepancies between the various sources of numbers of customers for mobile networks.
Design/methodology/approach
This paper reviews and analyzes a range of statistics, and then draws out policy implications.
Findings
Survey data report much lower numbers of customers than operators, indicating delays in achieving MDGs and market distortions.
Research limitations/implications
There is a lack of data on the reasons for ownership of multiple mobile SIM cards.
Practical implications
There is a need for more extensive surveys to identify reasons for ownership of multiple mobile SIM cards. The analysis can be incorporated into policy and regulatory decision making.
Originality/value
The paper takes an analytic approach, suggesting areas for further work.
Keywords
Citation
Sutherland, E. (2009), "Counting customers, subscribers and mobile phone numbers", info, Vol. 11 No. 2, pp. 6-23. https://doi.org/10.1108/14636690910941858
Publisher
:Emerald Group Publishing Limited
Copyright © 2009, Emerald Group Publishing Limited