Information and communications technology (ICT) agencies: functions, structures, and best operational practices

Abstract

A growing number of small states are in the process of establishing ICT agencies to address information society issues of e‐government, e‐infrastructure, e‐industry, e‐learning, and e‐commerce. Some large countries are in the process of integrating telecommunications, IT, and broadcasting into a single ICT agency. This paper outlines the functional requirements for such an agency, and presents a range of international best practices for their focus and operation. The paper also suggests interim measures that can be taken before such agencies are legally established.

Citation

Schware, R. (2003), "Information and communications technology (ICT) agencies: functions, structures, and best operational practices", info, Vol. 5 No. 3, pp. 3-7. https://doi.org/10.1108/14636690310487228