Benchmarking critical factors for TQM: part I: theory and foundations
Benchmarking for Quality Management & Technology
ISSN: 1351-3036
Article publication date: 1 March 1995
Abstract
Provides two definitions of TQM which address TQM critical factors. Also examines a number of selfâassessment frameworks and explains the role they play in determining the TQM critical factors.
Keywords
Citation
Zairi, M. and Youssef, M.A. (1995), "Benchmarking critical factors for TQM: part I: theory and foundations", Benchmarking for Quality Management & Technology, Vol. 2 No. 1, pp. 5-20. https://doi.org/10.1108/14635779510081616
Publisher
:MCB UP Ltd
Copyright © 1995, Company