Listening, learning and making change

Abstract

This article sets out to describe the approach that Caer Las has adopted to evaluating its delivery of services to vulnerable people. It attempts to capture the work undertaken to develop a service evaluation system that is congruent with the organisation's core values. It highlights the challenges and dilemmas that emerge when a route is taken which doesn't always sit comfortably with a burdensome, prescriptive regulatory framework.

Citation

McNally, J. and Humphreys, C. (2004), "Listening, learning and making change", Housing, Care and Support, Vol. 7 No. 4, pp. 32-36. https://doi.org/10.1108/14608790200400030