Information quality as a mirror of government excellence

Abstract

Purpose

The purpose of this paper is to explain current processes which are part of the eGovernment agenda in Dutch governmental organizations: these processes are part of a transformation of government organizations and municipalities towards networked organizations (“infocracies”). The paper also aims to show which difficulties municipalities are faced with, and how an instrument for measuring information quality and management can help municipalities cope with these developments that come with the transformation.

Design/methodology/approach

The paper analyses current developments and the challenges that government organizations are confronted with, and shows how a measurement instrument can contribute in helping government organizations cope with these developments.

Findings

The findings show that IT is an enabler for government organizations to transform towards networked organizations. In a municipal setting, this has led to the creation of authentic registrations as a crucial element of the networked organization. The main challenges for municipalities with regard to the implementation of authentic registrations are not technical but organizational of nature: there is a need for information sharing and cooperation, process and chain orientation and an awareness of the interdependencies which are inherent to authentic registrations. The EGEM Thermometer makes the challenges and obstacles, which obstruct the successful implementation of authentic registrations visible, and provides municipalities with a base to start the implementation thereof.

Research limitations/implications

The Thermometer is currently based on a pilot project and a project that was the start of the Thermometer, which is made up of six municipalities.

Practical implications

The use of the EGEM Thermometer helps municipalities by creating insight, awareness, sense‐of‐urgency and a basis for organizational development.

Originality/value of paper

The paper illustrates how measurement and feedback sessions can help organizations cope with IT challenges in relation to cooperation, service delivery, enforcement and information management.

Citation

Zuurmond, A., Jörg, P., Dicks, T. and Woudenberg, B. (2007), "Information quality as a mirror of government excellence", Measuring Business Excellence, Vol. 11 No. 4, pp. 33-50. https://doi.org/10.1108/13683040710837919