Business performance sustainability through process modelling

Abstract

Sustaining business performance in an ever changing economic and technical environment is a challenge to be addressed with relevant management implements. This goal can be achieved by using business modelling by processes allowing for costing deliverables, controlling operations and designing information sytems aligned with business procedures and organisation. It has to be stressed that the same process model can fulfill the three purposes above mentioned so that coherent views are secured for the various business stakeholders. In addition, adequate descriptions of business processes can “scavenge” the features of business assets such as organisation, personnel qualification, information systems to be taken into account in strategic decisions.

Citation

Briffaut, J.P. and Saccone, G. (2002), "Business performance sustainability through process modelling", Measuring Business Excellence, Vol. 6 No. 2, pp. 29-36. https://doi.org/10.1108/13683040210431446