Identifying key knowledge area in the professional services industry: a case study

Abstract

The purpose of this exploratory case study is to determine how an enterprise can identify and measure a key resource capability (critical knowledge area) to enhance competitive advantage, in the context of the emerging field of knowledge management. On the basis of the literature on resource capabilities and strategic management, the term critical knowledge area has been formulated as a label for a key resource capability.

Citation

Cepeda Carrión, G., Luis Galán González, J. and Leal, A. (2004), "Identifying key knowledge area in the professional services industry: a case study", Journal of Knowledge Management, Vol. 8 No. 6, pp. 131-150. https://doi.org/10.1108/13673270410567684