Performance shock
Abstract
The need to improve performance and productivity causes conflict when a blind typist comes under scrutiny. Although not intentionally singled out, she felt threatened. This is a sensitive issue that needs to be handled with tact and professionalism. Because of the personalities involved, there is no easy solution to this case, a characteristic that makes “performance shock” a valuable learning tool.
Keywords
Citation
Lazo, M. and Kirk, J. (1997), "Performance shock", Journal of Workplace Learning, Vol. 9 No. 2, pp. 73-78. https://doi.org/10.1108/13665629710164968
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited