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Performance shock

Michael Lazo, James Kirk

Journal of Workplace Learning

ISSN: 1366-5626

Article publication date: 1 April 1997

508

Abstract

The need to improve performance and productivity causes conflict when a blind typist comes under scrutiny. Although not intentionally singled out, she felt threatened. This is a sensitive issue that needs to be handled with tact and professionalism. Because of the personalities involved, there is no easy solution to this case, a characteristic that makes “performance shock” a valuable learning tool.

Keywords

Citation

Lazo, M. and Kirk, J. (1997), "Performance shock", Journal of Workplace Learning, Vol. 9 No. 2, pp. 73-78. https://doi.org/10.1108/13665629710164968

Publisher

:

MCB UP Ltd

Copyright © 1997, MCB UP Limited

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