Communication and the psychological contract

Abstract

Making the psychological contract a practical construct for organisations in managing relationships with stakeholders demands a simple but accurate model of the perceptual dynamics. The model presented here is based upon three meanings of the term value — value as worth, as respect and as beliefs. Aligning the perceptions of employees and the organisation on the nature of the value exchange provides a basis for measuring the quality or ‘perceived fairness’ of the psychological contract in action. The same principle applies to the psychological contract with all other stakeholder groups.

Citation

Clutterbuck, D. (2005), "Communication and the psychological contract", Journal of Communication Management, Vol. 9 No. 4, pp. 359-364. https://doi.org/10.1108/13632540510621597