An empirical investigation of the association between quality management practices and organizational climate

Abstract

Assesses the relationship between quality management practices and organizational climate. This study uses two well‐developed instruments to assess the relationship. A total of 386 questionnaires were mailed to managers drawn from a list of Taiwan’s top 500 manufacturing corporations. A total of 86 middle line managers returned the questionnaires for this study. Discriminant analysis was used to examine the relationship between quality management practices and organizational climate. The result indicates that high quality‐tendency groups perceive a loose organizational structure, while medium quality‐tendency groups perceive a more bureaucratic organizational structure. Regarding people orientation, finds that medium quality‐tendency groups tend to emphasize that more, followed by high quality‐tendency groups and then low quality‐tendency groups. Also identifies the organizational climate indicators that separate high, medium, and low quality‐tendency organizations.

Citation

Kuei, C., Madu, C.N., Lin, C. and Lu, M.H. (1997), "An empirical investigation of the association between quality management practices and organizational climate", International Journal of Quality Science, Vol. 2 No. 2, pp. 121-137. https://doi.org/10.1108/13598539710167104