Total quality management and the contributions of A.V. Feigenbaum

Abstract

While mention of his work is occasionally referred to in journals, readings, production and operations management and total quality management textbooks, there does not seem to be as much notoriety given to the contributions of Armand V. Feigenbaum as has been given the efforts of others to improvements in quality thinking and techniques in this and other countries. This paper explores some of his contributions, especially those which derive from his managerial years with the General Electric Company and his influence on the work of others of the “founders” of the total quality management movement.

Citation

Huggins, L.P. (1998), "Total quality management and the contributions of A.V. Feigenbaum", Journal of Management History (Archive), Vol. 4 No. 1, pp. 60-67. https://doi.org/10.1108/13552529810369623