Quality management principles as top team performance practices ISO 9000 criteria re‐interpreted

Abstract

The new quality is defined by the customer, and must be part of a company’s culture. It must start with the chief executive officer (CEO) and be part of a top management team’s performance practices. This paper states the quality management system, defined in ISO 9000, in the operational style of executive management. It presents a management system for ensuring quality products and services. This paper outlines eight principles, which embody the spirit of ISO 9000 in operational terms for CEOs and their staff.

Citation

Ludwig‐Becker, M. (1999), "Quality management principles as top team performance practices ISO 9000 criteria re‐interpreted", Team Performance Management, Vol. 5 No. 7, pp. 207-211. https://doi.org/10.1108/13527599910304877