Ontology and tool support for quality service management

Abstract

Purpose

The purpose of this paper was to design ontology for describing semantic context‐aware quality services, and to present a new web management tool that provides a great flexibility and enables automatic semantic adaptation and customization of mobile client services.

Design/methodology/approach

The tool is developed using ontology‐based approach. This ontology captures a shared conceptual schema common in the tourism domain and maintains semantic quality information in heterogeneous service providers for service model. The results of the tool will be compared to prior works from other quality and distributed based service selection methods for mobile‐based application.

Findings

The tool support is based in the ontology Context‐aware Quality Semantic Web Service called (CxQWS). At the first step, services are defined as a set of semantic metadata, reflecting service requirements and QoS parameters. At the second step, services with a semantic contextual metadata are elaborated. Such a procedure ensures that the selection decisions should be based on the semantic quality representation of the created services. The SELETOR tool results suggest that the level of intelligent method use continue to be high flexibility in World Tourism organisations.

Research limitations/implications

The tourism services in a mobile environment have a critical role in creating tourist satisfaction. They are neither a uniform group, nor able to give consistently high service quality. Indeed they have significantly different platforms and a variety of heterogeneous service providers which make the management of service qualities complex.

Practical implications

A significant proposition is to integrate new tourism quality attributes of mobile‐based application, to provide a dynamic adaptation of selection services based on context metadata parameters (user, environment, device, and service provider context) and the management of the heterogeneity of service needs, of mobile devices capacities and their various communication protocols (GPRS, WIFI, Bluetooth, etc.) as well as the media variety (sound, video, text and image), possibly reflecting the decreased time responses and the increased visibility of standard services management methods.

Originality/value

The paper proposes SELECTOR, a dynamic service selection tool based on CxQWS ontology, defined as set of semantic metadata, which context and QoS parameters. The tool is based on semantic services and offer architecture, with three layers (semantic query, management and web services). The most innovative characteristic of the tool is that it profits from the potential of semantic representation techniques to express high level explicit constraints, while they may be useful to guide the selection and adaptation process. This tool provides low adaptation effort, e.g. takes into account all the heterogeneous services as its various communication protocols (GSM, 3G, Bluetooth, etc.) as consequences of self‐selection for dynamic context evolution guided by the adaptation policies.

Citation

Alti, A., Boukerram, A. and Roose, P. (2013), "Ontology and tool support for quality service management", Journal of Systems and Information Technology, Vol. 15 No. 1, pp. 4-23. https://doi.org/10.1108/13287261311322567