Working through resistance to change by using the “competing commitments model”
OCLC Systems & Services: International digital library perspectives
ISSN: 1065-075X
Article publication date: 28 August 2007
Abstract
Purpose
The purpose of this paper is to provide a description of the “competing commitments model”.
Design/methodology/approach
The paper explores the “competing commitments model”.
Findings
The paper discovers that the competing commitment is a three‐stage process that is guided by: a set of questions that are designed to uncover the competing commitments; a process for determining the underlying assumptions at their core; and beginning the process of behavioural change. The “competing commitments model” is particularly useful in understanding conflicts in the diverse environment of digital library projects by providing the team members with a way to share (and work through) big assumptions that may fundamentally differ in any number of ways.
Originality/value
Exploring competing commitments is a positive approach for project team conflict resolution because it is not designed to identify “bad behavior” nor does it take a prescriptive approach in trying to fix behavior.
Keywords
Citation
Cervone, H.F. (2007), "Working through resistance to change by using the “competing commitments model”", OCLC Systems & Services: International digital library perspectives, Vol. 23 No. 3, pp. 250-253. https://doi.org/10.1108/10650750710776378
Publisher
:Emerald Group Publishing Limited
Copyright © 2007, Emerald Group Publishing Limited