Comparing correlates of organizational citizenship versus in‐role behavior of sales representatives in India

Abstract

Using a sample of 103 Indian supervisor‐pharmaceutical sales representative dyads, this study hypothesized that procedural justice, distributive justice, perceived organizational support, and communication satisfaction with supervisor would have a stronger positive relationship to organizational citizenship behavior than to in‐role behavior. Supportive result was found for one variable, i.e., communication satisfaction with supervisor had a stronger relationship to organizational citizenship behavior.

Citation

Moideenkutty, U., Blau, G., Kumar, R. and Nalakath, A. (2006), "Comparing correlates of organizational citizenship versus in‐role behavior of sales representatives in India", International Journal of Commerce and Management, Vol. 16 No. 1, pp. 15-28. https://doi.org/10.1108/10569210680000204