Affective choice of conflict management styles

Abstract

Purpose

The purpose of this paper is to identify the affective factors underlying conflict behavior. Traditional conflict research assumes that when individuals face conflicts they follow a rational process, thus denying the role of emotion‐relevant variables.

Design/methodology/approach

In total, 358 undergraduate students from the University of Santiago de Compostela were classified into four different affective groups (happy, inactive, sad, and surprised) based on their actual emotional experience and asked to complete ROCI‐II. ANOVA were conducted to test hypotheses.

Findings

Results reveal that affective groups statistically differ in their self‐reported conflict management styles. Positive moods and feelings have been found to be related to the preference for more cooperative strategies.

Research limitations/implications

This study is exploratory in nature and since hypotheses were only partly supported, future research should address this topic in depth.

Practical implications

It has been suggested that, in order to handle conflicts properly, individuals should take into account both their cognition and emotion.

Originality/value

This paper sheds light on current research in the prediction of conflict behavior by examining the impact of affect out from the lab.

Citation

Montes, C., Rodríguez, D. and Serrano, G. (2012), "Affective choice of conflict management styles", International Journal of Conflict Management, Vol. 23 No. 1, pp. 6-18. https://doi.org/10.1108/10444061211199304