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A case of no return(s)

James J. Kirk, Diana Buckner

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 August 1998

386

Abstract

Organizations need constructive interventions for resolving disputes in the workplace. Mediation is one possible intervention. This real‐life case study and an accompanying mediation exercise can help employees acquire and practice basic mediation skills. The exercise can also serve as a learning frame for generating discussions on current issues in any organization.

Keywords

Citation

Kirk, J.J. and Buckner, D. (1998), "A case of no return(s)", Managing Service Quality: An International Journal, Vol. 8 No. 4, pp. 226-230. https://doi.org/10.1108/09604529810222505

Publisher

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MCB UP Ltd

Copyright © 1998, MCB UP Limited

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