A case of no return(s)
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 August 1998
Abstract
Organizations need constructive interventions for resolving disputes in the workplace. Mediation is one possible intervention. This real‐life case study and an accompanying mediation exercise can help employees acquire and practice basic mediation skills. The exercise can also serve as a learning frame for generating discussions on current issues in any organization.
Keywords
Citation
Kirk, J.J. and Buckner, D. (1998), "A case of no return(s)", Managing Service Quality: An International Journal, Vol. 8 No. 4, pp. 226-230. https://doi.org/10.1108/09604529810222505
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited