Total quality appraisals
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 August 1996
Abstract
Examines, in the form of an amusing discussion, a total quality approach to appraisals set during a company expansion. Questions and examines the value of appraisals for both staff and management. Through the character of Thomas Quentin Makepeace, argues that the job descriptions proscribe and limit activity rather than create opportunities for development.
Keywords
Citation
Choppin, J. (1996), "Total quality appraisals", Managing Service Quality: An International Journal, Vol. 6 No. 4, pp. 41-43. https://doi.org/10.1108/09604529610120276
Publisher
:MCB UP Ltd
Copyright © 1996, Company