Quality is bringing back a key service element ‐ ownership

Abstract

Recent history has broken down traditional working relationships, robbing individuals of the ownership of their work. Charts how total quality management is reinstating this sense of ownership, linking the concepts of teamwork, empowerment and subsidiarity, and providing a secure future for all concerned.

Citation

Choppin, J. (1996), "Quality is bringing back a key service element ‐ ownership", Managing Service Quality: An International Journal, Vol. 6 No. 3, pp. 10-12. https://doi.org/10.1108/09604529610115803