The quality culture: manufacturing versus services
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 June 1995
Abstract
The notion that quality takes time is not new, but a survey by The Conference Board found that companies need at least three to four years for TQM to be accepted by employees, and eight to ten years for it to be fully implemented. Examines the success rate of TQM in both the manufacturing and service industries.
Keywords
Citation
Troy, K. and Schein, L. (1995), "The quality culture: manufacturing versus services", Managing Service Quality: An International Journal, Vol. 5 No. 3, pp. 45-47. https://doi.org/10.1108/09604529510796403
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited