Winning the European quality award – a Xerox perspective
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 April 1995
Abstract
Describes the history of the Xerox Corporation, from the 1950s to the present day, explaining how it won the European Quality Award and outlining recommendations for those companies that would like to follow in its footsteps.
Keywords
Citation
Sherer, F. (1995), "Winning the European quality award – a Xerox perspective", Managing Service Quality: An International Journal, Vol. 5 No. 2, pp. 28-32. https://doi.org/10.1108/09604529510796340
Publisher
:MCB UP Ltd
Copyright © 1995, Company