The Route to Total Quality Management – Part One

Abstract

Examines the background to TQM, principally from the perspective of the Deming method. Closes with a brief comment about the application of TQM in McDonnell’s home territory of Australia – a topic which will be pursued in greater detail in a subsequent article.

Citation

McDonnell, J. (1994), "The Route to Total Quality Management – Part One", Managing Service Quality: An International Journal, Vol. 4 No. 3, pp. 41-45. https://doi.org/10.1108/09604529410796242