The Safeway Culture – Quality Management in Retailing

Abstract

Examines Safeway as a national company and the services which it provides. Investigates its management system which is called “The Safeway Culture” in the light of their recent acquisition by the Argyll Group. Shows how quality is maintained within Safeway’s retailing sector. Concludes that success is maintained by a regard for moral as well as legal responsibilities, through providing customers with the best deal possible.

Citation

Cumming, D. (1994), "The Safeway Culture – Quality Management in Retailing", Managing Service Quality: An International Journal, Vol. 4 No. 3, pp. 14-18. https://doi.org/10.1108/09604529410057729