An underground journey
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 June 1992
Abstract
Describes the approach of London Underground Limited to the implementation of total quality management, highlighting the experience of the company′s information technology department.
Keywords
Citation
McManus, J. and Miles, D. (1992), "An underground journey", Managing Service Quality: An International Journal, Vol. 2 No. 6, pp. 349-352. https://doi.org/10.1108/09604529210029632
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited