Viewpoint It′s simple but not easy

Abstract

Discusses the importance of recognising people′s contribution as an integral part of TQM, suggesting that it is recognition, and perhaps reward, for individual and team contributions, that helps to maintain both enthusiasm for and momentum of TQM.

Citation

Hillman, P. (1992), "Viewpoint It′s simple but not easy", Managing Service Quality: An International Journal, Vol. 2 No. 6, pp. 313-315. https://doi.org/10.1108/09604529210029560