Banking on co‐operation
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 May 1992
Abstract
Describes how the Co‐operative Bank introduced a Total Quality programme, its achievements, the lessons learnt and the problems encountered.
Keywords
Citation
Smith, C., Fargus, P. and Smith, S. (1992), "Banking on co‐operation", Managing Service Quality: An International Journal, Vol. 2 No. 5, pp. 293-298. https://doi.org/10.1108/09604529210029542
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited