Power to the people
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 April 1992
Abstract
Explores the methods used by the Central Division of the National Grid Company to educate their employees on the benefits of TQM, thus smoothing the transfer from the public to the private sector.
Keywords
Citation
Creelman, J. (1992), "Power to the people", Managing Service Quality: An International Journal, Vol. 2 No. 4, pp. 221-223. https://doi.org/10.1108/09604529210029399
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited