Pursuing the target
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 March 1992
Abstract
Discusses QP4, the TQM programme developed by the US Air Force Logistics Command in the late 1980s, which enabled it to win the President′s Award for Quality in 1991.
Keywords
Citation
Delsanter, J. (1992), "Pursuing the target", Managing Service Quality: An International Journal, Vol. 2 No. 3, pp. 143-146. https://doi.org/10.1108/09604529210029227
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited