A hierarchical model of business competence

Abstract

Although widely used, the concept of business competence is not well defined. Proposes a hierarchical model which integrates the different types of competence which have appeared in the operations and general management literature in recent years. Proposes two new types of competence to complete the model, with illustrative examples from the Management Today/ Cranfield Best Factory Awards database.

Citation

Baker, J.C., Mapes, J., New, C.C. and Szwejczewski, M. (1997), "A hierarchical model of business competence", Integrated Manufacturing Systems, Vol. 8 No. 5, pp. 265-272. https://doi.org/10.1108/09576069710179715