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E‐fulfillment: the strategy and operational requirements

J. Michael Tarn, Muhammad A. Razi, H. Joseph Wen, Angel A. Perez Jr

Logistics Information Management

ISSN: 0957-6053

Article publication date: 1 October 2003

7292

Abstract

An e‐fulfillment system is designed to meet the high order volume and stringent customer service requirements of global business‐to‐consumer e‐commerce. The system converts the traditional warehouse into a multi‐channel e‐fulfillment center. In the e‐commerce environment, some of the toughest decisions must be made on little or no hard information. In this study, the nature of e‐business and the typical fulfillment process are discussed. The authors further examine the strategy and operational requirements for e‐fulfillment. This article is concluded with the implication of a successful e‐fulfillment system, a suggested design of an e‐fulfillment center, and the future research focuses.

Keywords

Citation

Tarn, J.M., Razi, M.A., Wen, H.J. and Perez, A.A. (2003), "E‐fulfillment: the strategy and operational requirements", Logistics Information Management, Vol. 16 No. 5, pp. 350-362. https://doi.org/10.1108/09576050310499345

Publisher

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MCB UP Ltd

Copyright © 2003, MCB UP Limited

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