E‐fulfillment: the strategy and operational requirements
Abstract
An e‐fulfillment system is designed to meet the high order volume and stringent customer service requirements of global business‐to‐consumer e‐commerce. The system converts the traditional warehouse into a multi‐channel e‐fulfillment center. In the e‐commerce environment, some of the toughest decisions must be made on little or no hard information. In this study, the nature of e‐business and the typical fulfillment process are discussed. The authors further examine the strategy and operational requirements for e‐fulfillment. This article is concluded with the implication of a successful e‐fulfillment system, a suggested design of an e‐fulfillment center, and the future research focuses.
Keywords
Citation
Tarn, J.M., Razi, M.A., Wen, H.J. and Perez, A.A. (2003), "E‐fulfillment: the strategy and operational requirements", Logistics Information Management, Vol. 16 No. 5, pp. 350-362. https://doi.org/10.1108/09576050310499345
Publisher
:MCB UP Ltd
Copyright © 2003, MCB UP Limited