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Managing knowledge in business requirements identification

S. Alshawi, W. Al‐Karaghouli

Logistics Information Management

ISSN: 0957-6053

Article publication date: 1 October 2003

1597

Abstract

This paper reflects on experiences when traditional IT approaches were used to design large IT systems and ended in failure. The main reflections focus on the reasons for system failure and how they relate to the diversity of knowledge, managing knowledge, and the understanding gaps that may exist between the business and the system developers. The study reveals that the understanding gaps mainly result from lack of knowledge of business operations on the developer side, matched by lack of technical appreciation and knowledge on the user side. To help address the knowledge‐gap problem, a practical approach employing soft‐systems, diagramming and set mapping techniques is proposed and described.

Keywords

Citation

Alshawi, S. and Al‐Karaghouli, W. (2003), "Managing knowledge in business requirements identification", Logistics Information Management, Vol. 16 No. 5, pp. 341-349. https://doi.org/10.1108/09576050310499336

Publisher

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MCB UP Ltd

Copyright © 2003, MCB UP Limited

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