Reverse Logistics in the Automobile Aftermarket Industry
The International Journal of Logistics Management
ISSN: 0957-4093
Article publication date: 1 January 2003
Abstract
Reverse logistics is one of the toughest supply chain challenges. One approach to achieving more effective reverse logistics is to adopt a relationship‐oriented perspective. Two aspects of a relationship‐orientation ‐ trust and relationship commitment ‐ were examined by surveying senior marketing and logistics personnel from the automotive aftermarket industry. Relationship commitment was found to mediate the relationship between trust and reverse logistics performance. Reverse logistics program performance was found to be more effective and efficient when relationship commitment was present.
Citation
Daugherty, P.J., Glenn Richey, R., Hudgens, B.J. and Autry, C.W. (2003), "Reverse Logistics in the Automobile Aftermarket Industry", The International Journal of Logistics Management, Vol. 14 No. 1, pp. 49-62. https://doi.org/10.1108/09574090310806530
Publisher
:MCB UP Ltd
Copyright © 2003, MCB UP Limited