Process improvement and information management

Abstract

Notes the importance of continuous improvement as a concept to guide management and that this concept requires numerous components to make it work. Picks out the role of information management as a key area, citing factors such as the creation of an “information culture” as being of major importance. Looks at the path followed by some Trusts in pursuit of this “information culture” wherein staff gained an improved insight into the use of information as a management tool.

Citation

Hindle, J. (1997), "Process improvement and information management", Health Manpower Management, Vol. 23 No. 5, pp. 184-186. https://doi.org/10.1108/09552069710175481