Departmental purpose analysis
Abstract
Outlines the results of a departmental purpose analysis project undertaken with the administration section of Cumbria Social Service Inspection unit. The project compared the definitions of purpose and tasks perceived by administration staff with those of their main internal customers.
Keywords
Citation
O’Brien, D. and Irving, S. (1996), "Departmental purpose analysis", The TQM Magazine, Vol. 8 No. 6, pp. 37-41. https://doi.org/10.1108/09544789610152919
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited