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Departmental purpose analysis

Dick O’Brien, Susan Irving

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 December 1996

3651

Abstract

Outlines the results of a departmental purpose analysis project undertaken with the administration section of Cumbria Social Service Inspection unit. The project compared the definitions of purpose and tasks perceived by administration staff with those of their main internal customers.

Keywords

Citation

O’Brien, D. and Irving, S. (1996), "Departmental purpose analysis", The TQM Magazine, Vol. 8 No. 6, pp. 37-41. https://doi.org/10.1108/09544789610152919

Publisher

:

MCB UP Ltd

Copyright © 1996, MCB UP Limited

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